Customer Service and Warranty Information

How do I contact D-Link Customer Service?

D-Link’s Customer Service department is available by email at rma_requests@dlink.com or by phone at 1-800-326-1688.

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How long is the warranty period for my D-Link Product?

Complete details about the warranty for your product can be found on the Product’s support page. Please use the search box at the top of the page to find your product. Click here

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My product isn't working. How do I get a replacement?

In order to receive a warranty replacement, please contact our Technical Support team to troubleshoot the issue within the products warranty period. Once your product has been deemed defective by a D-Link technician, an email will be sent to you with a case ID and the steps to proceed with the replacement. Click here to contact Technical Support.

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My product was deemed defective by D-Link Technical Support and I have a Case ID. What is the next step?

Visit  http://rma.dlink.com  and follow the RMA on-line process. Please ensure to review the instructions and requirements carefully when returning your product.

Note: You will need your Case ID, the phone number given to create your case, and your original purchase receipt to complete the RMA On-Line process.

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What do I need before I can process my replacement?

    1. (1)
    2. You will need to have a valid case ID wherein a D-Link technical support agent has deemed your product defective.
    1. (2)
    2. Original sales receipt.
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I have lost my receipt or received the product as a gift. Can my product still be processed for warranty service?

In order to provide warranty service, the original sales receipt is required.

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Will a bank/credit card statement be accepted as a Valid Proof of Purchase?

No, D-Link will only accept the original sales receipt when processing warranty claims.

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Can I return my defective product in person?

Unfortunately, D-Link USA is unable to accommodate in person or will call returns. All defective units must be shipped directly to D-Link USA.

  1. Address:
  2. RMA Reference# (Must have prior to returning or subjected to refusal)
  3. D-Link RMA Department
  4. 2901 South Harbor Blvd.
  5. Santa Ana, CA 92704
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What are the warranty and technical support periods for Refurbished Product?

Please contact your reseller for warranty service as refurbished product have a ninety (90) day Limited Warranty in United States. Please check with your reseller for details on their return policy.

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Who is responsible for shipping costs when returning a product under warranty?

Customers are responsible for all costs incurred when sending the defective unit(s) to D-Link USA. However, D-Link USA will ship the replacement product back to the customer at no cost.

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When shipping my product to D-Link, do I need to get a tracking number?

Although it is not required, it is suggest that a tracking number be obtained in the event the parcel is lost in transit. It is the responsibility of the customer to ensure the product is returned to D-Link.

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How long will it take to get my replacement product?

Upon receiving of the defective product’s shipment, D-Link will ship out the replacement product within 1-3 business days. The default outbound shipment is UPS Ground. (Time-frame will vary due to destination)

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Does D-Link Offer Expedited/next day delivery?

Expedited shipping is available upon request. All additional costs must be paid for by the customer.

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Do you offer product upgrades?

D-Link USA does not offer product upgrades. D-Link will replace any defective products under warranty with the same model.

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What is the procedure for a refund?

D-Link USA does not provide refunds under any circumstances. Please contact your reseller for their refund policy.

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I received a replacement from D-Link USA. Does my warranty start over?

No, the warranty period starts from your original date of purchase.

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I want to receive a replacement first, before sending back the defective product. What are my options?

When filling out your online RMA request, select the Cross-shipment option.

Note: Selecting this option requires a Credit Card.

Although there are no charges for this service, D-Link USA will hold the amount of the replacement product until the defective unit is returned. This hold may take up to 2 to 3 business days to remove once the product has been returned to D-Link USA.

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What do I need to include when sending a defective product back to D-Link?

Once your RMA is created, a list of items to be return will be provided. For questions regarding the list, please contact our Customer Service Department.

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How do I check the status of my pending RMA?

Please visit  http://rma.dlink.com/status.aspx  to check the status of your warranty claim.

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