Q1: I have problem connecting to the web-management interface.
  1. Check that the power LED in the front of the DI-624 is ON.
  2. Check that the link light status of the Ethernet port used by your computer is ON.
  3. Check your computer's network settings - verify that your TCP/IP settings are correct. In windows 95/98, you can type winipcfg in the DOS prompt. In windows XP/NT/2000, you can type ipconfig in the DOS prompt.
  4. Check to see that your computer's IP address is in the same network as the DI-624 . The computer's IP address should be in the range from to
  5. Type in your browser's URL interface.

Q2: The DI-624 has successfully connected to the ISP (from the connection status shown in the Device Information screen) but I cannot surf the Internet.
  1. Check if your computer's IP settings are correct.
    a. Your computer's IP address should be in the range from to
    b. Your computer's network mask should be
    c. Your computer's gateway should be (The IP address of the DI-624).
    d. Your computer's DNS IP settings should be (The IP address of the DI-624).
  2. Try to ping an existing Internet IP, ex: www.dlink.com.

Q3: The DI-624 has problems getting IP settings from the ISP
  1. Make sure that your Cable or DSL modem is connected properly.
  2. Try resetting your Cable or DSL modem by powering the modem off and on.
  3. If you are using Dynamic IP addressing, make sure that your Cable or DSL modem is DHCP capable.
  4. Some Internet Service Providers (ISP) require a MAC address to be registered with them. In this case, make sure you specify the correct WAN Ethernet MAC address required by the ISP under "Home" > "WAN" > "Dynamic IP address".
  5. If your connection is DSL and your ISP requires you to input username and password, then your connection is a PPPoE connection. To connect to the ISP's PPPoE server, you have to input your PPPoE username/password from "Home" > "WAN" > "PPPoE".
  6. If your connection is Cable and your ISP requires you to input a specific host computer name, you have to input the host computer name from "Home" > "WAN" > "Dynamic IP address".

Q4: If all else fails ,what can I do?
  1. Reset your cable modem or DSL modem by powering the unit off and on
  2. Reset the DI-624 back to factory default settings in "Tools" -> "System Settings".
  3. Configure the device with the "Setup Wizard".

Q5: Does the home internet gateway support PPP over Ethernet (PPPoE)
Yes, the router does support PPPoE. To setup PPPoE support:

  1. Enter the web-based management utility by typing "" in your web browser's address line. Press Enter
  2. After logging in, go to "Home" -> "WAN" -> "PPPoE"
  3. Enter the username and password provided by your ISP.
  4. Click Apply to save the settings.
  5. Go to "Device Information" to ensure that PPPoE is enabled and that the status is connected.

Q6: How will I be notified of new firmware upgrades?
All new firmware will be posted on D-Link support website at http://support.dlink.com, where they can be downloaded for free.


Q7: Does it matter if I use a Dynamic IP address or Static IP address for my computer?
No, the DI-624 can be configured for either case. For Static IP address, you have to make sure of the following:
  1. The IP address is in the range from to
  2. The network mask is
  3. The gateway is
  4. The DNS server IP address is correctly setup.
    For dynamic IP setting, you can check if your computer has successfully acquired IP settings from the DI-624. We strongly recommend that your computer is setup to acquire IP settings from the DI-624 DHCP server.

Q8: Does the DI-624 support VPN?
Yes, the DI-624 supports VPN (PPTP pass-through and IPSec pass-through). The DI-624 supports multiple concurrent VPN sessions.


Q9: Does the DI-624 prevent hacker attacks?
Yes, DI-624 supports hacker attack logging and will be able to log most recent attacked hacker patterns. You can view the logs at "Status" -> "Log".


Q10: Why can't I connect to the DI-624 wirelessly?
Make sure that you have the correct SSID set. Also make sure that you are running on the same channel. Also, if you are using encryption make sure that you are on the same Key as the DI-624.


Q11: Should D-Link 802.11b wireless products communicate with the DI-624 out of box?
Yes, all D-Link 802.11b have the same default settings. The SSID is set to default and the channel is set to 6.