Security Event Response Policy

 
  


In case of a security vulnerability event emergency, proceed directly to "Suspected Security Vulnerability Support and Reporting."




Summary of Policy


Summary of Policy


Product Security Event Response


Suspected Security Vulnerability Support and Reporting

Security Event Response Team Support Information
General Security-Related Questions
Customer Care Contact Points


Tracking Security Vulnerability Information from D-Link

Direct Internet Contact


Public Relations Contacts for Security Vulnerability Information

Public Relations Contacts


D-Link’s Commitment to Product Security




Product Security Event Response

D-Link's response to security issues for D-Link products is a distributed responsibility among all of its regional business units. Coordinated security response is managed by our security event response teams located D-Link US, D-Link Europe, and D-Link Corporate Headquarters. The D-Link security event response team is the global team that is responsible for the gathering, investigation, and public reporting of potential security vulnerability issues related to D-Link products. With our global team, our intent is to work with and respond as quickly as possible to D-Link customers, vendors, partners, consultants, security researchers, industry organizations, and others to identify potential security issues in our products and network deployments.


Suspected Security Vulnerability Support and Reporting

It is highly recommended that anyone suspecting a product security issue contact our security event response team. D-Link encourages reports from any source, including but not limited to customers, vendors, partners, independent researchers, industry organizations, and other sources. If contact is made through other channels, methods, regional offices, customer care there is a strong risk issues may not get the urgency necessary for these reports. The team uses English as a common language but we accept local languages and will translate as needed.   


Security Event Response Team Support Information

E-mail:  security@dlink.com

Hours:  Support requests received via e-mail are monitored 24/7/365 and are not subject to business and Customer Care hours.


Recognized Event Reports are listed on http://securityadvisories.dlink.com/security/


Reports are typically acknowledged within 24 hours on the above site.  Plan of actions are typically offered with in 48 hours of a recognition and posting of a report.  All communication to the public will be done thru the report posted above.


General Security-Related Questions

The D-Link Customer Care center can provide assistance for all technical and configuration issues related to security matters, as well as with non-sensitive security events including security bug fixes and software upgrades.


Customer Care Contact Points

Phone:

  • For US Consumer Retail Products +1 (877) 453-5465 / For US Business Products +1 (877) 354-6555 – Business Hours
  • For EU Products 0871 873 3000* 9.00 am - 7.00 pm, M- F
  • For Canadian Products 1-800-361-5265 English (9am-8pm EST) & French (12pm-9pm EST) M-F
  • For All Other Regions please contact D-Link International @ this website link

E-mail:  support@dlink.com 
Web:  Chat, E-Mail, Call Numbers 
Hours:  24 hours a day, 7 days a week for email and web support

 


Tracking Security Vulnerability Information from D-Link

To stay updated with the latest security vulnerability information from D-Link, please refer to the following:


Direct Internet Contact

Web:  support.dlink.com/SecurityAdvisories 
E-mail:  Announcement-Service Q2’2014 
RSS:  RSS Feed Q2’2014 
Twitter:  Twitter Feed Q2’2014


Public Relations Contacts for Security Vulnerability Information


D-Link public relations contacts for security vulnerability information are as follows:


Public Relations Contacts

United States Contact:  Daniel Kelley 
E-mail:  Daniel Kelley <dan.kelley@dlink.com>


European Union Contact:  Mary Harrison 
E-Mail:  mary.harrison@dlink.com


Canada Contact:  Please Submit by Web 
Web Contact:  Link


All Others Regions:  Contact: Dmitri Detwyler 
E-mail:  Dmitri_Detwyler@dlink.com.tw 
Additional Public Relations:  press@dlink.com



D-Link’s Commitment to Product Security

D-Link prohibits at all times, including during product development by D-Link or its affiliates, any intentional product features or behaviors which allow unauthorized access to the device or network, including but not limited to undocumented account credentials, covert communication channels, “backdoors” or undocumented traffic diversion.  All such features and behaviors are considered serious and will be given the highest priority.




D-Link reserves the right to change or update this document without notice at any time. All of the information, instructions and recommendations in this document are offered on a strictly "as is" basis.  This material is offered without any warranty: expressed or implied.  D-Link shall not be liable for any direct, indirect, incidental or consequential damages that may result from anything that is contained in this document or action that is a result thereof.  It is up to the reader to determine the suitability of any directions or information in this document.